The changing patterns in working from home will affect how debts are collected. 

  1. Collectors will need to respect the rules and operative guidelines of the FDCPA when it comes to recognizing a debtor as a consumer debt or commercial debt.
  2. Confirming the RPA, Right Party Contact, will be critical. Collectors must avoid third party disclosure to members of the household.
  3. Demand letters sent to a residential address will need to be in compliance with FDCPA regulations and the operative guidelines of the CFPB – Consumer Financial Protection Bureau.
  4. The use of telephonic devices, cell phone, Zoom, Webex, WhatsApp will create new challenges for collectors. 

Get up to speed in a free 15 minute consultation and learn how to be in compliance with  the rules and regulations of debt collectors. Contact us.